Refund and cancellation policy

We’re Here for You

At Namma Auditor, we genuinely care about every client who chooses us — whether it’s your first ITR filing or your company incorporation. We know that choosing a service provider involves trust, and we don’t take that lightly.

If things haven’t gone the way you expected, please reach out to us first. Most concerns can be sorted out with a simple conversation, and we will always try our best to make it right before a refund even becomes a topic. This policy exists to be transparent about how we work — so there are no surprises on either side.

Write to us anytime at [email protected] and our team will get back to you.

1. When Can You Request a Refund?

We offer a refund under the following conditions:

Condition 1 — We Haven’t Started Yet

If you have made a payment and our team has not yet initiated any work on your file — meaning no communication, no document review, no consultation, and no government portal activity has taken place — you are eligible for a refund. A small deduction towards payment gateway charges (2–3%) and administrative costs (₹200 flat or actuals, whichever is higher) will apply, and the balance will be refunded to your original payment source within 7–10 working days.

Condition 2 — We Failed to Start Within Promised Time

If our team has not made the first contact or initiated your engagement within 2 working days of your payment (barring situations where you haven’t submitted your documents yet), you are eligible for a full refund, no questions asked.

2. When a Refund Is Not Applicable

We want to be upfront about situations where we are unable to process a refund:

• Once our team has made the first substantive contact with you regarding your engagement — such as sharing a document checklist, conducting a consultation, reviewing your documents, or initiating any work on a government portal — the service is considered to have commenced and no refund shall apply.
• Government fees, portal charges, and statutory payments are paid directly to the relevant authority (GST Portal, Income Tax Portal, MCA, Certifying Authorities, etc.) and are strictly non-refundable under any circumstances, as we cannot recover these once remitted.
• If a government authority rejects your application for legal or regulatory reasons unrelated to our service quality or workmanship, a refund will not be applicable.
• If there is a delay or non-completion because documents or information were not submitted by you within 7 days of payment, or because information provided was incorrect or incomplete, or you were unresponsive to our team’s follow-ups — specifically, if we have sent 3 reminders over 10 working days without a response — the service will be considered delivered to the extent of work completed, and no refund will apply.

3. Service Validity & Document Submission

Your service is valid for 14 days from the date of payment. All documents and information required to initiate your service must reach us within 7 days of payment. This gives our team enough time to review, prepare, and file within your service window without any last-minute rush.

If you need a little more time, just write to us before the 7 days are up and we’ll work something out — we’re reasonable people.

4. Cancellation Requests

If you wish to cancel a service, please write to us at [email protected]. Verbal or telephonic cancellation requests cannot be processed. The date on which we receive your written request will be treated as the effective date of cancellation.

5. How We Process Refunds

Once your refund is approved, here’s what to expect:

• The refund will be credited to the same account, card, or UPI ID used for the original payment — we do not transfer refunds to alternate accounts.
• You will receive a confirmation from us via email or WhatsApp once the refund has been initiated.
• Processing typically takes 7–10 working days from the date of approval. Delays caused by your bank or payment gateway after initiation are beyond our control.

6. Force Majeure

Occasionally, situations arise that are genuinely beyond anyone’s control — government portal outages, regulatory changes, natural calamities, or unforeseen disruptions. In such cases, timelines may be affected and refunds will be reviewed on a case-by-case basis, fairly and transparently.

7. Grievance Redressal

We have a two-step resolution process, and we strongly encourage you to use Step 1 first — most issues are resolved there itself.

Step 1 — Write to Our Support Team
Email us at [email protected] with your payment details and the nature of your concern. We aim to respond within 5 working days.

Step 2 — Escalate to Our Grievance Officer
If you feel your concern wasn’t resolved satisfactorily at Step 1, you can escalate directly to:

Mr. Suresh Kumar — Grievance Officer
Email: [email protected]
Response Time: Within 7 working days of escalation

All disputes, if unresolved through the above process, shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. We recommend checking back occasionally, though we’ll always try to communicate significant changes.

Thank you for choosing Namma Auditor. We’re proud to be trusted by 5,000+ clients across Chennai, and we’ll always strive to earn that trust — one filing at a time.